Intact has an integrated customer relationship module which provides you with the facility to record instances of communication between your company and the customer.
Communication can be via email, fax, letter, telephone or in person and the CRM allows you to record all activity.
This can be enhanced to provide your customers with a web interface which allows them to query their account on line.
Intact also provides them with a facility to view and get copy invoices & statements as well as place and track orders on line. If allowed, they can view up to the minute Stock information.